Kenya Airways New York Office in USA

Are you prepared to board a Kenya Airways flight from New York? If so, you should read some crucial information aimed at enhancing your experience so that you make the most of your flight.

The well-qualified travel professionals at the Kenya Airways New York Office will steadfastly assist you without any issues, whether you are travelling for business or have planned a vacation with family or friends.

Let’s proceed with reading in detail about the services offered by the Kenya Airways New York Office.

Info of Kenya Airways New York Office

Office Address: 147 West 35th Street, Suite 1505
New York, NY 10001

Tel: 1-212-279-5394 

Working hours: 24 Hours

Email ID: rituc@kenyaair.net 

Fax: 1-212-279-6602

Airport Info& Map Location

John F. Kennedy International Airport,
Queens, NY 11430, United States

Airport Phone Number: +1 718-244-4444

Kenya Airways Head Office Contact Details

Kenya Airways Head Office, Airport North Road,
Embakasi, P.O. Box: 19002 – 00501, Nairobi, Kenya

Tel Number: +254 711 024 747 / +254 705 474 747

Email ID: customer.relations@kenya-airways.com

Working Hours: Everyday @24 Hrs

Official website: http://www.kenya-airways.com

Online Check-in: https://www.kenya-airways.com/online check-in

Check flight status: https://www.kenya-airways.com/en/book-manage/flight-status/

Check schedule of the flight: https://www.kenya-airways.com/en/book-manage/search-book/

Check the Kenya Airways Office Worldwide

Baggage Services Information

Baggage Services Phone Numbers: +254-20-3274747

Baggage lost and found: https://www.kenya-airways.com/en/plan/baggage-information/delayed-baggage/

For baggage inquiries: https://www.kenya-airways.com/en/plan/baggage-information/

Baggage Allowance

Types of Planes / Air craft available

Total fleet: 45

• Boeing 737-300
• Boeing 737-700
• Boeing 737-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787–8
• Embraer ERJ-190
• Boeing 737-300F

Enquiries Handled by Kenya Airways Office Amsterdam, Netherlands

Services Offered by Kenya Airways New York Office

Ticket Reservation

You can contact the friendly staff at Kenya Airways New York Office to seek guidance on booking-related queries. You can inquire about flight schedules, and they will guide you in planning a suitable itinerary. 

The professionals provide you with all the necessary support even if you face issues in using a specific mode of payment while booking a ticket. You can also get your concerns related to online booking addressed aptly and timely.

Manage Booking

You may need to make changes to your flight, choose your seats, upgrade the seat class, and more, in your existing reservation. You can get much-needed help from professionals. If you wish to do the same online, they will guide you through the process to do it on the website of Kenya Airways.

Cancellation and Refund

There could be end-moment circumstances due to which you may have to cancel your flight or take the next one operating right after it. You are advised to get in touch with the team for assistance on the cancelation process and how to apply for a refund, if applicable on your flight.

Baggage-related Queries

You are recommended to pack your hand luggage and checked baggage as per the baggage allowance limit defined by  Kenya Airways. If you feel your bags will exceed the weight limit, you need to buy extra baggage.

For any such concerns and the way ahead, please approach the team and share your queries. Also, you may inquire about the steps to be taken in case your baggage goes missing or gets damaged when you arrive at the airport.

Check-in

You can seek consultation on the check-in process to be done whether at the airport or about web check-in. At the airport, you need to visit the Kenya Airways check-in counter at Terminal 4 and show your travel documents to receive the boarding pass.

Special Assistance

You can ask about the procedure for posting your request for special services like the requirement of a wheelchair, the need for medical equipment on the plane, services for senior citizens, infants,  passengers with disabilities, unaccompanied minors, expectant mothers, and more.

Bringing Pets Onboard

Kenya Airways allows pets to be taken on planes. You can inquire about taking your pets along with you on the flight. The airline may have established its own policies regarding the travel of pets to and from particular areas. Therefore, you can ask the experts for all the necessary advice. The airline’s website is another resource for comprehensive information.

Visa Services

The professionals at the Kenya Airways New York Office are always happy to assist you. If you need help knowing completely about the visa-related requirements for a specific destination that you might wish to visit, they will guide you through a smooth visa application process.

Car Rental

It is extremely easy to book a car rental service from the airport. You can book it online on the airline’s website. Well, the professionals will suitably address your problems related to booking a car rental service.

FAQs Common Asked Q/A